Administrative Support Staff Member
Talent Search has been tasked with recruiting a Support Agent for a company in the automotive industry. Would you like to work in a service-oriented role where you can combine problem-solving, system support, and interacting with people? Here, you’ll have the opportunity to develop your skills, collaborate with various departments, and contribute to better service and more efficient work processes. We’re looking for someone with a driven and positive attitude toward their work and their colleagues.
Main Responsibilities
- Serve as a key point of contact for internal and external stakeholders and assist them with inquiries via phone, email, and the case management system.
- Provide support for products, services, contracts, and business systems.
- Follow up on cases and ensure that they are handled professionally, correctly, and within the agreed-upon timeframes.
- Collaborate with colleagues and other departments to find effective solutions to both simple and more complex problems.
- Help improve procedures, documentation, and support materials.
- Help new users, customers, and partners get started with the systems and work processes.
- Identify recurring problems and make suggestions on how to improve service, quality, and processes.
To be considered for the position
- Experience with case management, and preferably experience working in support or customer service.
- Proficiency in Microsoft Office and experience with ERP or CRM systems.
- Technically curious, digitally savvy, and enjoys solving problems.
- Service-oriented, organized, and meticulous, with the ability to handle multiple tasks simultaneously.
- Good communication skills and enjoys collaborating with different people and across different departments.
- Self-motivated, responsible, and proactive.
- Completed high school education.
- Fluent in Swedish and English, both spoken and written.
- Willingness and ability to work on-site in Kista five days a week.
About the process:
This is a full-time position with an immediate start date, to be determined by mutual agreement. Candidate presentations will take place on November 17, and interviews with our client will be held at that time. Do you have the right profile? Apply now!
