Recruit a Customer Service Manager

The customer service manager is responsible for both the customer experience and a team that often works under pressure. We'll help you find a leader who can handle both.

Hire Us Unsolicited Application

We specialize in recruiting customer service managers!

Customer service has evolved from a cost center to a competitive advantage. Today’s customer service manager is expected to lead a team, take ownership of key metrics such as response time and resolution rate, drive the implementation of new channels and automation—and at the same time be the one who listens to what customers are actually saying and communicates that information throughout the organization.

We therefore place equal emphasis on leadership and operational management. It is in this combination that the strongest candidates are found.

Contact us today

We connect with customer service managers who have a proven track record of improvement

We analyze the market and reach out to managers who have led customer service teams in businesses similar to yours—in terms of size, channel mix, and customer type. This provides you with candidates who understand your challenges from day one.

Our Offer for the Recruitment of a Customer Service Manager

Understanding Your Needs: We'll review the team's size, channels, systems, key metrics, and the changes the manager is expected to drive.
Proactive Candidate Attraction: We identify and contact the right managers directly, rather than waiting for applications.
Thorough selection process: We are testing leadership, data-driven management, and the ability to retain employees in a role with high turnover.
Project Management and Support: We'll guide you through the entire process until the contract is signed.

Contact Us

We take an outreach-based and proactive approach

Let us help you find the right customer service manager.

"*" indicates required fields

”Talent Search understood our needs right away. They’re fast, personal, and attentive.”

Edith Lau

CEO of Meetric Accounting
”Throughout the process, we as a client have received professional and relevant support to help us make decisions. We’ve been able to focus on the right things and, in doing so, ensure high quality in our recruitment.”

Simon Johansson

Brookhaven Instruments

Other positions we are recruiting for in administration and office work:

Executive Assistant

Administrator

Office Manager

Project Coordinator

Recruitment in Administration

Talent Search ensures fast and efficient recruitment

Using our proven process, we deliver candidates who have been identified, contacted, interviewed, and background-checked within approximately 2.5 weeks. A customer service team without a manager quickly loses both structure and staff.

We handle the entire process, from defining job requirements and attracting candidates to final interviews and hiring decisions.

Hire Us

Frequently Asked Questions About Hiring a Customer Service Manager

What key performance indicators should a customer service manager be familiar with?

The most common metrics are response time, first-contact resolution rate, customer satisfaction, and case volume per employee—supplemented by employee turnover and attendance. We’ll help you determine which metrics the role should actually be evaluated on before we publish the job requirements.
Should the manager have experience in our industry?

Industry experience carries more weight when projects are technically complex or regulated. In other cases, experience with the right mix of channels, volume, and team size is more important. We’ll work with you to determine the best approach.
How do you evaluate leadership in a role with high employee turnover?

We review how the candidate actually handled scheduling, training, feedback, and career paths, and what impact this had on revenue. References are gathered from both higher- and lower-level managers within the organization.
How soon can we see the candidates?

We typically present an initial selection of candidates who have been screened, interviewed, and had their backgrounds checked within approximately 2.5 weeks of the requirements profile being approved.